Cancellation Policy

The Movement Physio requires 48 hours-notice of any cancellation.

If you/your client need to cancel / re-arrange any appointments, please give us 48hrs notice. The ways you can contact us to advise us of a cancellation are by email to info@themovementphysio.co.uk

 

We are aware that due to the nature of our service some individuals will have to cancel with short notice, however we must treat all clients the same and with less than 48-hours-notice we are unlikely to fill that appointment slot. Therefore, failure to provide 48 hours-notice of a cancellation for any reason will incur a cancellation charge which is half cost of consultation charge. 

 

If you do not attend appointment you will incur a DNA charge which is the full price of consultation charge. 

 

Clinic Appointments

If a patient is more than 15 minutes late for their scheduled appointment, it will be at the discretion of the therapist if they can be treated or not.

 

Payment Terms

Payment for initial consultations for private paying individuals must be made at time of booking. Payment for all other treatments is required at time of treatment or within 7 days of invoice date. Payment methods are shown on our invoice.

 

Insurance & Regulation

We confirm that The Movement Physio hold the appropriate professional indemnity insurance in respect of you/your client’s treatment. We confirm that our Physiotherapists are regulated by the Health and Care Professions Council, and are members of the Chartered Society of Physiotherapists.

 

GDPR

We will treat all information, facts, matters, documents and all other materials of a confidential nature which we receive or create as a result of your/your client’s treatment as confidential. All written, audio, visual and video records will be stored securely. Information shared within the treatment sessions will be treated with the strictest of confidence and at no time will this information be shared with any third parties without your consent. The Movement Physio confirm that we are GDPR compliant and are registered with the Information Commissioners Office on the “Register of Data Controllers” as required by the Data Protection Act 1998. All data held by us is processed in accordance with GDPR.

 

Consent

Clients are required to consent to assessment and treatment. They are expected to respect the clinician during the treatment sessions. Aggressive and/or abusive behaviour will not be tolerated. Additional permission will be required for audio / video recording and for the circulation of reports to other relevant professionals.